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Refund Policy


How do I return an item?

To Return an item please contact:
Pavin Caffe Inc.

1530 Birchmount Road, Unit #3B, Scarborough, ON M1P 2G9

647-496-2437 |



Please contact our customer support staff for rapid, skilled one-on-one service if you have any queries about any of our products or require assistance and technical support.

Hours of operation     

  • Monday - Friday 9:00am - 5:00pm   

Return Policy:

All eligible return are subject to the following conditions:
(1) All Returns are issued in Store credit. Store credit from an online purchase can only be used online. 
(2) There is a minimum 20% restocking fee for used products, all returns are subject to inspection.
(3) Returns must be made within 30 days of purchase, or from the day of delivery for online orders.
Return Shipping for returns is the responsibility of the buyer.

You can always contact us for any return question info@pavincaffe.ca

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as syrups & loose leaf tea), custom products.

Please get in touch if you have questions or concerns about your specific item. 

(4)There are no returns issued on: Parts, cups & spoons if they have been opened or used.

Please contact customer service for more information on returning an item. Thank you.

The Customer is responsible for shipping cost to Pavin Caffe Inc. Canada.

Why choose JURA Professional?

• The perfect cup of coffee thanks to innovative technologies

• Huge choice of specialities at the touch of a button

• Use the coffee beans of your choice

• Intuitive operation with various programming and disable functions

• TÜV-certified hygiene thanks to fully automatic rinsing and cleaning programmes

• Choose between fixed installation and mobile solution

• Exceptional design and high-quality materials

• Choice of accessories to create a complete coffee solution adapted to specific needs

• Range of finance options

• Unique services available